The human resources department plays a pivotal role in managing employee-related sensitive information. Apart from managing, processing, and storing employee-related personnel information, the Human Resources department is also tasked with recruiting, onboarding, evaluating the performance of the employees, and ensuring that employees are provided the adequate and required training to upskill themselves throughout their association with the company.
With these key responsibilities to take charge of, it could become cumbersome if the HR department relies on managing this important process using manual processes and without the right set of tools.
So, what are the key challenges your HR department may face due to conventional methods of data maintenance?
Having discussed the challenges posed by conventional methods of managing HR-related data, an ideal enterprise-wide HR management solution should have the following capabilities:
The ServiceNow Employee Workflows solution includes HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Procurement Service Delivery, and Safe Workplace Suite.
This solution suite helps organizations boost employee productivity by providing the right experiences for the hybrid workforce. It helps employees to get the answers to their questions and also request services they need through a unified service experience.
With the deployment of the Human Resource Service Delivery solution,
With an idea of the benefits of the HRSD solution, let's now look into the features of HRSD. The following are the key features that can be used to resolve HR-related queries thereby enabling organizations to achieve their business goals.
|Issue Auto Resolution||Enables resolving routine employee requests quickly through AI-powered automation.|
|Employee Center||Helps engage employees and improve manager experience on a unified portal.|
|Employee Journey Management||Supports building of complete workflows across the enterprise to help employee journeys.|
|Enterprise Onboarding And Transitions||Enables delivering employee experiences across the organization.|
|Case And Knowledge Management||Helps standardize documentation, interactions, and fulfillment of employee requests.|
|Now Mobile||Helps simplify employee self-service with a native mobile app.|
|HR Agent Workspace||Allows HR teams to connect with the required data they need in a quick and personalized workspace.|
|Virtual Agent||Helps resolve issues faster and supports employees 24/7 with an intelligent chatbot.|
|Universal Request||Offers a unified employee service experience and improves agent collaboration.|
|Performance Analytics||Offers insights to help improve service experiences and agent workloads.|
|Predictive Intelligence||Categories general inquiries automatically by combining machine learning and historical data.|
|Employee Document Management||Provides a secure, unified view of employee documents from hire to retirement.|
|Employee Relations||Allows effectively managing sensitive employee requests and cases with diligence.|
|Alumni Service Center||Helps to stay connected and engaged with former employees of the organization.|
|Process Optimization||Allows in-depth analysis and improvement of processes for HR workflows to strengthen efficiencies.|
Quantum Strides is a ServiceNow Business partner authorized to resell ServiceNow Software and implement ServiceNow Solutions. Our ServiceNow focus areas include IT Asset Management (ITAM), Workplace Service Delivery (WSD), Field Service Management (FSM), Security Operations (SecOps), and Human Resource Service Delivery (HRSD).
If you are looking to implement the ServiceNow HRSD module for your organization or need the information to better understand its capabilities, feel free to reach out to us.