Servant Leadership in Action: Inside Nick Queensland’s Healthcare Journey

Nick Queensland didn’t plan on a career in facilities management — and yet, his journey from sweeping parking ramps to leading hospital infrastructure at Luminis Health tells a story of grit, humility, and purpose.

In this episode of Digital Dialogues, Nick shares the lessons that shaped his two-decade career at Mayo Clinic, why servant leadership matters more than ever, and how he balances day-to-day demands with long-term innovation. He opens up about real challenges — from budget crunches to system failures — and how culture, communication, and calm leadership change the game.

If you’ve ever wondered what makes a great facilities leader in healthcare, this conversation is it.

Watch the full episode of Digital Dialogues to hear what keeps Nick grounded, growing, and leading with clarity.