In this episode of Digital Dialogues, Henry Piarrot, General Manager at Newport Hospitality Group, shares timeless leadership insights from decades in the hospitality industry.
Henry dives deep into what truly separates good managers from great leaders — emphasizing ownership, team spirit, and the power of recognizing every individual’s "why." From turning around struggling hotels to fostering a culture where frontline teams take pride in their work, Henry’s stories are packed with wisdom, heart, and practical advice.
Discover how training your eyes, building a "we before me" culture, and leading with accountability can transform both guest experience and team morale.
Watch now and get inspired by real-world leadership that goes beyond checklists and KPIs.