Keeping Luxury Running: Hassan Ali on Facilities Leadership at Ritz Carlton

Luxury hotels don’t run themselves—behind the scenes, facilities teams keep everything operational, safe, and seamless for guests. In this episode of Digital Dialogues, host Stephen Marion sits down with Hassan Ali, Director of Facilities at the Ritz Carlton, to uncover the unseen world of hotel operations.

Hassan shares insights on leading a lean team, handling high-pressure challenges like chiller failures, and how technology is reshaping facilities management. He also discusses the importance of team recognition, the impact of COVID-19 on hotel operations, and why sustainability is now a key priority in hospitality.

Tune in for a behind-the-scenes look at how top hotels stay efficient, sustainable, and guest-ready.