Human Resource Service Delivery (HRSD)
Human Resource Service Delivery enables unifying employee experiences across organizations thereby helping employees to remain engaged, productive, and connected. This solution also helps organizations nurture a positive business culture and improve the quality of relationship between the employee and the organization.
Human Resource Service Delivery helps improve employee productivity by offering a unified work experience through enterprise-wide workflows.
The benefits of the HRSD solution include:
The features of this solution include:
||Provides a unified employee service experience and boosts agent collaboration.
|Case and Knowledge Management
||Standardizes documentation, interactions, and fulfilment of employee requests.
||Offers a single, unified portal for multi department service delivery.
|Enterprise Onboarding and Transitions
||Delivers seamless employee experiences.
|Native Mobile App
||Simplifies employee self-service.
|Employee Journey Management
||Builds complete workflows across the enterprise to support employee journeys.
||Offers insights to help improve service experiences and agent workloads.
||Helps resolve issues faster and support employees 24/7 with intelligent chatbots.
||Categorizes general inquiries by combining machine learning and historical data.
|Employee Document Management
||Provides a secure, unified view of employee documents from hire to retire.
|| Improves agent efficiency.
||Helps manage sensitive employee requests and cases.
|Alumni Service Center
||Allows employees to stay connected and engaged with former employees.
|HR Agent Workspace
||Helps connect HR teams to the information they need most in a personalized workspace.