Field Service Management:
Field Service Management allows organizations to improve operational efficiency and streamline in-field tasks and deployment, for dispatchers, managers, and field technicians. This solution is designed to function as a resource that can help in better coordinating personnel in the field.
Field Service Management helps better coordinate personnel in the field. This includes:
The additional features of Field Service Management include:"
| Dynamic Scheduling |
Allows automatic scheduling of tasks to the right field personnel with the appropriate equipment |
| Dispatcher Workspace |
Helps manage field service tasks and workers in a modern and configurable interface. |
| Asset and Cost Management |
Enables tracking of locations, stock, and history for inventory and parts in a single repository. |
| Mobile Agent |
Allows seamless management of tasks, locations, and inventory on the go. |
| Planned Maintenance |
Allows automatic scheduling of maintenance based on time and usage to keep assets up and running. |
| Virtual Agent |
Helps resolve issues faster and scale up organizations with intelligent chatbots. |
| Continual Improvement Management |
Allows to initiate and track improvements to drive higher levels of service efficiency. |
| Predictive Intelligence |
Offers recommendations using machine learning to improve efficiency. |
| Performance Analytics |
Allows the analysis of trends with KPIs, metrics, and dashboards for field service. |
| Field Service Contractor Management |
Enables tracking of work assigned to third-party contractors. |
| Capacity and Reservations Management |
Helps better planning of work distribution for internal and external teams. |
| Field Service Crew Operations |
Simplifies the management of technician teams and complex work orders. |
| Field Service Multi-Day Task Scheduling |
Defines, schedules, and visualizes long cycle work effectively. |
Benefits of Field Service Management:
- Enhances customer experience
- Boosts operational efficiency
- Improves resource effectiveness
- Maximizes asset uptime
- Helps expand service revenue
